Get Out of Your Own Way

In elementary school, testing identified me as “gifted,” a label that haunted me through middle and high school. I often struggled academically, particularly with writing, and I felt like a failure when I did not measure up to the “gifted” label pronounced upon me. After high school, I continued on to college, dental school, a GPR, specialty training, and finally an implant residency before I became a periodontist. Those years rack up to an impressive 13 years of schooling beyond high school. In hindsight, I can now see that my academic quest was in part fueled by my desire to prove that I could succeed academically in spite of feelings of failure and not measuring up that I had acquired as a teenager. Lurking just beneath the surface were beliefs about my own abilities such as self-doubt and fear that I had to overcome before I could truly succeed.

Our beliefs are feelings of certainty about what is true or not true. They are an accumulation of ideas from our parents, education, society, and life experience that are often subconscious and not fact-based. They are powerful in framing the way we see the world and how we view our own potential. If you were shy or had a speech impediment as a child then you may avoid public speaking as an adult because any thought of speaking to an audience produces feelings of anxiety and stress. Our beliefs may not only limit us mentally but can also affect us physically. For example, when we feel embarrassed blood rushes to our face; when we feel angry our blood pressure rises; and when we are happy our bodies produce “happy” hormones such as dopamine, serotonin, oxytocin, and endorphins. Limiting beliefs prevent us from reaching our full potential, but identifying them can be challenging.

Understanding the concept of limiting beliefs has allowed me to push myself, to literally get out of my own way, to push past the uncomfortable feelings and move forward. The 2018 U2 song “Get Out of Your Own Way” has become the perfect theme song for me, reminding me to continually look for warning signs of my own limiting beliefs. Limiting beliefs are often subconscious and can be lurking where you least expect them. For example, my early educational experiences led me to believe that I was a poor writer and that publishing an article was not a possibility for me. This month I am being featured as the cover article in Dentaltown where I share my thoughts and ideas on robotics in dentistry. Seeing the article online and in print is a little surreal. I count it as one of my greatest accomplishments of 2020.

Getting past our limiting beliefs doesn’t just have to happen in the workplace either. Our 2020 team Christmas party was a socially distanced event held at Playland Skate Center in North Austin. With the entire rink to ourselves, I watched my wife Penny sail around the rink truly enjoying herself, doing something she had not done in close to a decade. When I asked her why she loved rollerblading so much she said it was because as a child she was the worst kid at the rink. She would not let go of the railing and would stress about even crossing the 1-yard gap where you enter the rink. She was too afraid to let go. As a college student, she was determined to learn. She pushed past the uncomfortable fear of falling, practiced, gradually added distance, and eventually, she learned how to rollerblade and ice -skate. One of our first dates was rollerblading along the lakefront in Chicago. Overcoming her fear of falling also taught her to apply the same approach in other areas of her life as well.

We are all glad to have put 2020 behind us. I hope you will challenge yourself this year to discover and tackle one of your own limiting beliefs. Doing so can bring joy, satisfaction, and success.

Dr. Christopher M. Bingham

Ending 2020 on a Positive Note

2020 has been a unique year, one that will remain stamped on our collective memories. The pandemic has brought with it challenges and blessings. As we wrap up the year, it is the blessings I wish to focus on.

Over the Thanksgiving break, I took up a challenge to post daily #GiveThanks posts on social media. This exercise was a wonderful way to share and receive positivity. Some of the blessings I posted about were my family and friends; audio books which enable me to listen to fascinating stories, learn new skills and expand my mind during my daily commute; my expansive spice collection which allows me to cook anything and everything from Thai, Creole, to Filipino and German; and smiles that brighten my day at work and at home. Being grateful and expressing thanks are effective ways to push back negativity. It is not possible to be hateful and grateful at the same time. Often it is the little things in life that bring us the most joy.

Service is another way to be blessed with positivity. Thanksgiving week I was blessed as I served alongside my 13-year old son, who is working on becoming an Eagle Scout, as he conducted a neighborhood food drive to benefit the Round Rock Area Serving Center. With the help of friends, Owen was able to reach all 850 homes in our neighborhood by placing a flier and collection bag on each front door. Having planted the “seeds” the Monday before Thanksgiving, we went back the Saturday after Thanksgiving to collect the “harvest”. We were unprepared for the generous response with almost 3,500 lbs. of food being donated and flooding our garage floor. Many neighbors expressed thanks for the opportunity to give. The pandemic has made it harder for us to give service yet we all need as much help and positivity as we can get during these challenging times.

In November, during an all-day team meeting, the Council Oak Perio team identified five key values that exemplify our team culture. One of our values is “Positive Energy”, which is expressed in the following statement:

Positivity is a decision we make out of
respect to each other.

This holiday season I am grateful for my professional colleagues who have weathered the COVID storm with me. Your advice and support have been invaluable. I am grateful to our referring offices who have continued to trust us to care for their patients. I am grateful for my team who has a positive influence on each other and on me. I am grateful for the pandemic, it is helped me refocus and brought my team together. We are stronger now than ever.

Wishing you all a positive and happy holiday season.

Dr. Christopher M. Bingham

Practice Management Lessons from Rubik’s Cube

Recently, my youngest son, 7-year-old Zack, begged his mom to teach him how to solve a Rubik’s Cube. About two years ago, his older brother had learned to solve the cube. Elliott is now 10 but, as an 8-year-old with dyslexia, solving a Rubik’s Cube seemed unrealistic. He could not even read the instructions his mom printed out for him. To help, she showed him some instructional videos on YouTube and then left him to it. Elliott is a very determined soul. After about a month, along with a great deal of frustration, practice, and focus, Elliott was able to solve the cube. Two years later, Elliott now turns his 3x3x3 Rubik’s Cube like a pro and can easily solve it in less than two minutes.

Having watched his brother, Zack thought he could easily do the same. When it took more than 10 minutes over the winter break for Zack to learn the first algorithm, he quickly became frustrated and moved on to something else. In the process of trying to teach Zack, my wife got hooked. She didn’t think she had time to learn how to solve a Rubik’s Cube but was surprised to find that if she just memorized a set of algorithms it was very possible and a little addictive. Over the break, she could be found sneaking around with a Rubik’s Cube in her pocket so she could practice any chance she could.

Watching my family’s experience with a Rubik’s Cube has provided me with five insightful practice management lessons.

Lesson 1: The success of your practice is directly proportional to your team’s ability to solve problems.

With less than 15 turns, anyone can scramble a Rubik’s Cube. It takes no skill to create chaos. Meanwhile, there are few people who can solve a Rubik’s Cube. It is entirely possible to learn how to do so in under two minutes provided you have a good dose of determination along with the right training and practice. In the hands of an untrained, unwilling individual, that same cube will never get solved.

Every day in our dental practices we face issues large and small, whether it be streamlining the new patient-intake process or finishing the day on time. Solving each of these problems one by one is like learning each algorithm to solve a Rubik’s Cube. In his book Traction, Gino Wickman states: “Your ability to succeed is in direct proportion to your ability to solve your problems. The better you are at solving problems, the more successful you become.”

Think of your practice as a series of problems to be solved. The faster you and your team become at solving those problems, the sooner you will create order, predictability, and success in your practice.

Lesson 2: There are many ways to solve the same problem. Seek help when needed!

The original 3x3x3 Rubik’s Cube has 43 quintillion combinations. To put things into perspective, that’s 43 with 18 zeros after it. This means that, if you had as many standard sized Rubik’s Cubes as there are permutations, you could cover the Earth’s surface 275 times. The good news is that print and video instructions are readily available if you want to learn how to solve the cube.

Likewise, there are many ways to manage a dental practice. If we consider each detail in the process from patient intake to the new patient exam, through to treatment and follow-up care, there could be as many different solutions as there are permutations of a Rubik’s Cube. Instead of floundering on your own, seek help when needed. Get involved in a Spear study club, find a mentor or enlist the help of a practice consultant. There is no reason to do it the hard way. Others have gone before you and there are many resources available to help you succeed.

Lesson 3: Thou shalt know thy destination.

The end goal of solving a Rubik’s Cube is very clear: solve each side with each side being a single color. If this goal was unclear, one could spend a lifetime mindlessly spinning the cube and endlessly creating new permutations.

For our teams, it’s critical that we communicate our vision clearly and concisely so that they know where we are headed. Without that vision, our daily work can become as unsatisfying as spinning a Rubik’s Cube without ever solving it. It is human nature to want to grow, learn and achieve. Give your team the opportunity to do so!

Lesson 4: A Growth, Can-do Mindset is Essential.

Watching Elliott, Zack and my wife Penny learn how to solve a Rubik’s Cube revealed very different mindsets. Despite his dyslexia, Elliott believed that he could learn to solve a Rubik’s Cube and had enough grit and determination to do so. Zack, on the other hand, quickly gave up once the problem appeared to be too hard and required too much effort.

We are all capable of far more than we give ourselves credit for but we have to be prepared to do the hard work that produces growth.

Lesson 5: Take risks when necessary.

The way my wife is learning to solve a Rubik’s Cube is to first solve one side of the cube, along with the adjacent edges of that side, then systematically solving the middle layer. As she moves the edge pieces into position for the middle layer, there is a temporary “scrambling” of the first side before returning the pieces back into position. To an observer, it may appear that she is taking a risk and creating “chaos,” but there is a plan in place and “order” is soon restored.

Likewise, in our practices and in our lives, it will be necessary to take risks in order to reach our goals. This will require us to feel uncomfortable and chaotic as we move the current way of doing things out of the way to bring in a new and better approach. The cost of not taking any risks is living with the status quo. This idea was expressed by John F. Kennedy who said, “There are risks and costs to action. But they are far less than the long-range risks of comfortable inaction.”

I challenge you to consider and apply these five lessons learned from the Rubik’s Cube as you grow and lead your dental practice. I wish you well on your journey!

Dr. Christopher M. Bingham